Refund policy

OTODOR is a brand of NavKar Systems, Ambala Cantt. Almost everything we sell is fitted by our own technicians or an authorised OTODOR partner, so this policy covers installation as well as delivery.

Cancelling an order

  • Before dispatch: cancel any time and get a full refund.
  • After dispatch, before installation: you can still cancel. Keep the box sealed and we will collect it. Once it reaches us you get a full refund.
  • Gate automation and site-specific kits (sliding and swing gate motors, boom barriers, glass door locks, and anything configured for your site): you can cancel for a full refund until the kit is dispatched or site work begins.

We don't charge cancellation fees.

Returns

  • Unused and not installed: you can return a product within 7 days of delivery if it's in the original sealed packaging with all accessories. We refund it in full.
  • Installed products: once a lock or motor has been fitted, it can't be returned as unused. It is fully covered by warranty (see below).
  • Not compatible with your door: sometimes our technician can't fit a lock at the time of installation because of the door. In that case we take the lock back and refund you in full. This is why we check compatibility before you pay.
  • Damaged, defective or wrong item on delivery: tell us within 48 hours of delivery. Send photos, and an unboxing video if you have one. We replace it at no cost.

Refunds

  • Approved refunds are processed within 5–7 working days. That's counted from when we get the product back, or from the cancellation if it hadn't shipped.
  • Refunds go back to your original payment method. For cash or direct bank payments, we refund by bank transfer or UPI.
  • If you used a coupon or discount, the refund is the amount you actually paid.
  • If the installation charge on a gate automation order hasn't been used yet, it is refunded too.

Warranty

  • Digital locks: 3-year warranty on the lock. Batteries are covered for 1 year.
  • Hotel locks: the lock is covered, but batteries are not covered by warranty.
  • Gate automation: the warranty period is shown on each product page. OTODOR Care+ extends it by one more year.
  • During warranty we repair or replace faulty parts at no cost.
  • Warranty doesn't cover physical damage, fire, flood, lightning or voltage surges, tampering, or repairs by anyone other than OTODOR or an authorised partner. Consumables such as remote batteries are also not covered.

How to raise a request

WhatsApp or call +91 72068 95607, or email marketing@otodorlocks.com. Share your order number and a photo of the product. We reply within one working day.

Grievance Officer

Agrim Jain, Grievance Officer
NavKar Systems, Ground Floor, Vastu Building, 28–29, Jagadhari Road, Ambala Cantt, Haryana
Email: marketing@otodorlocks.com · Phone: +91 72068 95607
We acknowledge complaints within 48 hours and resolve them within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.